Terms & Conditions - Know yourself

Terms & conditions

Introduction

These terms of use and purchase govern your use of www.knowurslf.com (the “Website”) and your purchase of digital content and services offered via the Website; by using the Website, you agree to these terms of use in full and they form part of your contract with us to provide the Website and related services including any digital content (including e-books) and subscription or other services made available on the Website (our “Products”) to you. If you disagree with these terms of use or any part of these terms of use, please do not register, subscribe or use the Website. When we refer to the Website we mean www.knowurslf.com and the digital content and services made available by us through it.

Please read – how our Products (which include our Website) are intended to be used.

We make no claims or representations in relation to the emotional, health or commercial benefits of using our Products/services and the information provided on the Website is no substitute for professional medical or psychiatric advice where applicable. If you are concerned about health or mental well-being issues you are advised to consult your
doctor. In particular:

Our Products/services
are provided for information and entertainment purposes only and not for
medical or psychological assessment purposes, and for your own personal
use (and not e.g. to screen or assess others) and for no other purpose.
Our Products
should not be regarded as or relied upon as being a comprehensive or
accurate opinion or assessment concerning your psychological well-being
and personality. We do not know enough about you to guarantee that. Where
you have any concerns arising out of your use of our Products you should
seek appropriate professional advice.
Our Products/services
do not provide medical advice.
Any decisions
that you make once you have used or read the content of our Products/services
are for you alone and we will not be liable for the consequences of any
such decisions.
Our Products are
for personal use only and are not intended for use in any business,
educational, employment or recruitment context.
While we provide
texts of our Products in languages other than in English the accuracy of
such translations is not guaranteed (for example, many translations are
contributed by volunteers) and use is at your own risk.

You
must be over the age of 13 years (or above the relevant age of consent in your
country) to use the Website and purchase our Products.

The
official text is the English version of the Website. Any discrepancies or
differences created in the translation to other languages are not binding and
have no legal effect for any purpose. If any questions arise related to the
accuracy of the information contained in the non-English versions of the
Website, please refer to the English version of the Website as the official
version.

The
Website uses cookies. By using the Website and agreeing to these terms of use,
you consent to our use of cookies in accordance with the terms of our Privacy Policy.

Personal
data you provide to us will be handled in accordance with our Privacy Policy.

Please
note that these Terms and Conditions of Use and Purchase may be amended from
time to time to update them to reflect changes in the law or our commercial and
business practices. Notification of any changes will be made by posting new
terms onto the Website. In continuing to use the Website you confirm that you
accept the then current terms and conditions in full at the time you use the
Website.

If
you object to any change you have the right to cancel your use of the Website
and the ongoing provision of Products from us within 30 days of the change by
contacting us at support@knowurslf .com. We will refund any sums paid in
advance or which relate to any cancelled Products. However, you will not be
entitled to a refund in relation to Products you have already downloaded or
otherwise accessed.

(2) Registration

You
can access many areas of the Website without registering or subscribing but if
you wish to view certain content or access certain services or other Products,
you may be required to register with the Website.

When
you register with the Website we will ask you for certain personal information.
Any personal information that you provide to us will be handled in accordance
with our Privacy Policy.

If
you register with the Website you may be required to create a password. In
order to prevent fraud, you must keep this password confidential and must not
disclose it or share it with anyone. If you know or suspect that someone else
knows your password you should notify us by contacting support @knowurslf .com immediately.

If
we have reason to believe that there is likely to be a breach of security or
misuse of the Website through your account or the use of your password, we may
require you to change your password or we may suspend your account. Until you
have changed your password or we have reactivated your account you may not be
able to access certain parts of the Website.

You
agree that all personal information that you supply to us will be accurate,
complete and kept up to date at all times. We may use the information provided
to us to contact you in accordance with our Privacy Policy.

You
may not have more than one registration with the Website. We reserve the right
at our discretion to delete or cancel the registration of any person who in our
opinion possesses more than one profile at any time.

We
reserve the right to suspend or cancel any registration at any time where it is
reasonable for us to do so, including where you are not in compliance with
these Terms and Conditions of Use and Purchase.

(3) Personality Test

You
will be able to use the Website to take a free personality test (the “Personality
Test”). The results of the Personality Test are automatically analyzed and you
will receive a result which will assign to you one of sixteen different
personality types and one of two personality type variants, along with a
description of the traits of the particular personality (the “Test Result”). We
may also record and use your answers and results for research purposes in
accordance with our Privacy Policy.

We
also offer a premium personality profile (the “Premium Profile”) and access to
our online tools and assessments (the “Toolkits”) which you can purchase in
accordance with clause 4.

(4) Purchase of Digital Content and
Services

We
offer digital content and subscription services for purchase on the Website.
They are provided as described there. We reserve the right to change the
descriptions and Products offered from time to time.

Our
Products are licensed, not sold, to you. They remain our property. The
intellectual property rights (including copyright) in the Products remain with
us and/or our authors/licensors as applicable. Our products may include digital
rights management information and technology, which you agree not to tamper
with or remove, and which is intended to deter or prevent misuse of our
intellectual property.

Our
e-books are in the PDF format and require an up-to-date PDF reader to be used
for their intended purpose.

At
the time you place any order for which payment is required you must give
authority for payment. We may take payment from you at any time between you
placing the order and us providing the services or you requesting access to the
digital content.

Your
order is an offer to purchase from us. There will be no contract of any kind
between you and us unless and until we actually take payment from you, at which
point we will e-mail you with confirmation of the contract and acceptance of
your order. At any point up until then, we may decline to supply the services
or digital content to you without giving any reason. If we take payment and
subsequently fail to provide the services or make the digital content available
to you for any reason we will refund you in full.

The
prices payable for the items that your order are clearly set out on the
Website. If, by mistake, we have underpriced an item, we will not be liable to
supply that item to you at the stated price provided that we notify you before
we dispatch or make available the item concerned.

Payments
are made through the Website electronically. When you pay by credit or debit
card you consent to us carrying out certain checks which include obtaining
authorization from your card issuer to ensure you have adequate funds and for
security reasons. This may involve validating your name, address and other
personal information with your bank or credit reference agencies if necessary.

For
our subscription-based services, payments are due for any month or year on the
same or closest date to the day you made your first payment.

We
may change our fees at any time by posting new fees on our Website. If you
object to the fee increase you have the right to cancel your use of the Website
and the ongoing provision of Products from us within 30 days of the change by
contacting us at support @knowurslf.com. We will refund any sums paid in
advance or which relate to any cancelled Products. You will not be entitled to
a refund in relation to Products you have already downloaded or otherwise
accessed.

All
prices shown are in U.S. dollars ($USD), unless specified otherwise, and
include VAT, where applicable.

Where
after purchasing or otherwise downloading our Products you ask us to supply a
replacement then unless you have a statutory right for us to replace the
Product any replacement is at our discretion. In particular please note that
our e-books are updated from time to time and replaced so in any event a
replacement may not be available.

The Teams Tool

If
you use our Teams tool as a team member, please note our contract to provide
services is between us and your Team and we have no obligation to provide
services to you nor are we responsible for or owe you a duty of care in
relation to your use of said services – this is the responsibility of your
Team, not us.

The
Teams tool is provided for information purposes only to help understand and
improve team culture, motivation, communication style and similar aspects. It
is not provided for medical, employment, or psychological assessment purposes
(e.g. to recruit, screen, manage or assess others in an employment context).
Also:

Use of this tool
assumes that those using or participating are willing to do so and that
the team leader conducts any workshop and uses any results in a non-discriminatory,
lawful and sensitive manner.
This tool is
only useful if those participating are honest about their personality
traits, behaviors and habits. If that is not the case (for example, they
feel they need to respond in a particular way in order for that to be
acceptable to their manager or organization), then any output will be
flawed. In any event we have no liability for the output of the Teams
tool or how your Team may use it, or for any consequences of any decisions
made or actions taken based on such use. Again, that is solely the
responsibility of your organization and/or the team leader.

If
you have any concerns or complaints you can contact us by email at [email protected]. However, we are not responsible
for how your team uses the Teams tool and questions about your team’s use of
the tool should be directed to your team leader.

(5) Refunds and Cancellation Policy

If
you are not happy with any digital content (including any e-books) that you
have purchased from the Website, we will offer you a refund within 30 days of
purchase, subject to the provisions below.

For
our subscription-based services, we will only be able to refund the last
payment linked to your subscription. There will be no refunds or credits for
partial months of service, or refunds for months unused with an open account.

By
requesting a refund, you certify that you have deleted all copies of digital
content downloaded from or otherwise accessed on the Website, or sent to you by
other means.

Gift
codes and custom orders are non-refundable and non-exchangeable.

In
order to obtain a refund, you must warrant to us that you have (i) not shared
any copies of the relevant Premium Profile(-s) or any other premium content
with any other person and (ii) deleted or destroyed all copies of these
materials that you have in your possession.

We
reserve the right to refuse a refund if:

you placed an
order after having requested a refund in the past;
your payment is
linked to chargeback or dispute attempts;
you used the
Premium Profile(-s) download link or accessed other purchased premium
content after requesting a refund;
we have strong
reason to believe that you have shared your Premium Profile(-s), their
download link(-s), or your access credentials with other people, e.g. if
there have been access attempts from many different locations;
you provide
intentionally misleading information, e.g. reporting the payment as
fraudulent despite having an active user account.

This
does not affect your statutory cancellation rights under the Consumer Contracts
(Information, Cancellation and Additional Charges) Regulations 2013.

(6) License to Use Website/Products

Unless
otherwise stated, we or our licensors, own the intellectual property rights in
the Website and material on the Website, including all Products, including but
not limited to copyright and associated moral rights, trade marks, get-up, and
unregistered rights, goodwill, know-how, software, database rights, and all
other intellectual property rights. Subject to the license below, all these
intellectual property rights are exclusively reserved. Where the Products
feature the intellectual property of third parties which we do not own this is
clearly stated.

You
may view, download for caching purposes only, and print pages from the Website
or any Products for your own personal use, subject to the restrictions set out
below and elsewhere in these terms of use.

Without
prior consent from us you must not:

reproduce,
translate or reverse engineer material from this Website (including
republication on another Website or other reproduction or communication of
our Products without consent);
sell, rent or
sub-license material or Products from the Website;
communicate any
material from the Website or Products to the public;
reproduce,
duplicate, copy or otherwise exploit material on our Website or Products
for a commercial purpose;
edit or
otherwise modify any material on the Website or Products;
redistribute
material from this Website or Products except for content specifically and
expressly made available for redistribution; or
reproduce any
intellectual property rights of third parties on our Website without the
consent of those parties.

To
the extent any of the restrictions or other terms in this clause (6) limit your
express rights under the Copyright, Designs and Patents Act 1988 (as amended)
(CDPA) in relation to fair dealing or other permitted uses of a copyright work
then such restriction or term will not be enforceable if and to the extent the
CDPA expressly states that such a restriction or term is unenforceable.

(7) Acceptable Use

You
must not use the Website in any way that causes, or may cause, damage to the
Website or impairment of the availability or accessibility of the Website; or
in any way which is unlawful, illegal, fraudulent or harmful, or in connection
with any unlawful, illegal, fraudulent or harmful purpose or activity.

You
must not use the Website to copy, store, host, transmit, send, use, publish or
distribute any material which consists of (or is linked to) any spyware,
computer virus, Trojan horse, worm, keystroke logger, rootkit or other
malicious computer software.

You
must not conduct any systematic or automated data collection activities
(including, without limitation, scraping, data mining, data extraction and data
harvesting) on or in relation to the Website without our express written
consent. You must not infringe the rights in any Products that are sold through
the Website.

You
must not use the Website to transmit or send unsolicited commercial
communications.

You
must not use the Website for any purposes related to marketing, excluding
Product reviews, without our express written consent.

You
must not use the Website or Products for any business-related assessments,
including, but not limited to, pre-employment tests or employee evaluation.

You
are solely responsible for any content that you publish on the Website or
communicate to other users. You will not post on the Website, or transmit to
other users:

Anything
inaccurate, defamatory, abusive, obscene, offensive, profane, sexually
oriented, threatening, harassing, misleading, racially offensive or
unlawful;
Anything that
promotes any false or misleading information to users;
Anything which
involves or encourages illegal activities; or
Anything that
solicits passwords or other confidential information.

You
agree that you shall not:

Bully,
intimidate, or harass any of the users of the Website.
Do anything to
disable or impair the proper working of the Website.
Do anything to suggest,
express or implied, that statements made by you are endorsed by us.
Impersonate any
other person in any profile whether or not that other person is a user of
the Website.

(8) User Generated Content

We
may offer opportunities for users to post content to our Website (“Content”),
e.g. in the form of discussion posts, comments, or private messages.

We
may remove Content from the Website or edit it for any reason but in
particular, content which does not comply with our standards may be removed.

By
publishing any Content on the Website you confirm that:

you are the
author of the Content;
you own all of
the intellectual property rights (copyright, and other rights)
(“IPR”) in the Content (unless the Content consists merely of
information)

Any
Content that you publish on the Website will be your personal responsibility.
You will be personally liable for all claims relating to defamation, breach of
IPR, privacy or any other claim arising from your Content.

You
agree to fully compensate us in relation to any liability we may suffer as a
result of any claims (including lawsuits) relating to defamation, breach of
IPR, privacy or any other claim arising from your Content.

By
submitting Content, you grant us permission without charge under the IPR in the
Content to reproduce, perform, prepare derivative works, distribute copies or
publicly display Content in any medium and for any purpose (including
commercial purposes) worldwide, and also to authorize others to do so. You may
not withdraw this permission.

You
agree that you will not publish any offensive, inaccurate, misleading,
defamatory, fraudulent or illegal or unlawful Content.

In
particular you agree not to publish (or otherwise use the Website to
distribute) any Content which:

promotes racism,
bigotry, hatred or physical harm of any kind against any group or
individual;
harasses any
person or advocates harassment of any person;
displays or
promotes pornographic or sexually explicit material of any kind;
does anything or
promotes any conduct that is abusive, threatening, obscene, defamatory or
libelous;
is illegal,
unlawful, infringes intellectual property rights, defames any person,
breaches confidentiality or promotes any illegal activities;
promotes illegal
or unauthorized copying of another person’s copyright work, such as
providing pirated computer programs or links to them, providing
information to circumvent manufacturer-installed copy protect devices, or
providing pirated music or links to pirated music files;
provides
instruction information about illegal activities, such as making or buying
illegal weapons, violating someone else’s privacy or providing or creating
computer viruses;
contains or is
subject to restricted or password only access pages, or hidden pages or
images (those not linked to from another accessible page);
solicits
passwords or personally identifying information from other users for
commercial or unlawful purposes;
involves the
transmission of “junk mail”, “chain letters” or unsolicited mass mailing
or “spamming”;
promotes information
that you know to be false or misleading;
contains
personal information e.g. names or contact details; or
engages in
commercial activities and/or sales, such as contests, sweepstakes, barter,
advertising and pyramid schemes.

We
reserve the right to remove any Content from the Website at any time and for
any reason.

If
you contribute to the translations of our Website or Products by using our
translation tool, the following terms will also apply:

You agree that
by submitting translations of our Website or Products, you assign all your
rights in them to us. To the extent such rights are incapable of being
assigned, you grant an irrevocable, exclusive, fully paid-up, worldwide
license to us to use such rights.
You understand
that we may or may not use your translations without any obligation to
compensate you in any form. We will, however, do our best to list all
major contributors in a special section of our website, if they fit our
criteria and agree to be listed.
You agree to
only make translation suggestions where, to the best of your knowledge and
belief, you are confident you can offer an accurate translation. We
reserve the right at our discretion to delete suggestions we believe are
inappropriate.

(9) Notice and Takedown

We
will make all reasonable efforts to identify and remove content that is
defamatory or infringing on intellectual property rights when notified but
cannot be responsible where you have failed to provide the relevant
information.

In
the event that you believe that any content on the Website is defamatory or
infringing on intellectual property right you should notify us in writing by
email to [email protected] including the following:

Your full name
and contact details, including postal address, telephone number and e-mail
address;
The exact URL at
which the defamatory or infringing content appears;
The content that
you believe is defamatory or infringing on intellectual property rights;
The reasons that
you believe the content is defamatory or infringing on intellectual
property rights;
A statement
confirming that you are authorized to act on behalf of the claimant or
rights holders; and
A signed
declaration of truth in respect of the information in the notice.

Any
statement made under this clause 9 may be used in court proceedings.

(10) Unsolicited Idea Submissions

We
do not accept or consider unsolicited ideas, including but not limited to
creative proposals, ideas for new, enhanced or improved products, technologies
or services, marketing campaigns, promotions, processes, materials, artwork,
plans, strategies, theories or product names. Please do not submit any
unsolicited ideas, articles, original creative artwork, suggestions or other
works in any form to us.

The
sole purpose of this section is to simply avoid potential disputes when our
products, website content or business strategies might seem similar to
unsolicited ideas submitted to us. If, despite our request that you not send us
any ideas or suggestions, you still choose to submit them, then regardless of
what your letter, comment, e-mail or any other form of communication says, you
agree and understand that the following terms will apply to your submissions:

your submissions
will automatically become our sole property, without any compensation to
you, and we will have no obligation of any kind to you or anyone else with
respect to your submissions;
we will be free
to use or redistribute the submissions in any way and for any purpose,
including but not limited to developing, acquiring or advertising products
or services competitive with those mentioned by you;
there will be no
obligation for us to review your submissions or develop your ideas;
no confidential
relationship or obligation of secrecy will be created between you and us
by your submission and its consideration by us – everything you submit
shall be deemed to be non-confidential and non-proprietary. We shall be
free to use any information you submit on an unrestricted basis, whether
or not we were working on similar ideas, products or technology prior to
receiving your submission.

We
do welcome your feedback – if you want to send it to us, please e-mail us at [email protected]. However, please do not include any ideas
that this policy will not permit us to accept or consider.

(11) Limited Assurances/Warranties

We
do not make or give any assurance as to the completeness or accuracy of the
information published on this Website or in any of the Products that we may sell
to you nor do we commit to ensuring that the Website remains available or that
the material on the website is kept up to date. The Website is provided on an
‘as is’ basis and we reserve the right to suspend the Website and our provision
of any services at any time without notice.

To
the maximum extent permitted by applicable law, we exclude all representations,
warranties and conditions relating to this Website and the use of this Website
(including, without limitation, any warranties implied by law in respect of
satisfactory quality, fitness for purpose and/or the use of reasonable care and
skill) other than those set out in these Website Terms of Use and Purchase.
Where you use the Website or the Products you confirm that you are solely
responsible for any actions or decisions made as a result of such use. We make
no representations nor give any assurances as to the accuracy of any Product
including personality assessments.

Nothing
in this Website or our Products should be construed as medical, psychological,
recruitment, business, or any other advice. All materials and Products are for
informational purposes only.

Where
the Website contains links to third party websites we make no representation in
relation to the content contained on third party websites and you agree to use
these websites at your own risk. We will not form part of any agreement or
contract with any third party website you visit through our website.

(12) Limitations and Exclusions of
Liability

We
do not exclude or limit in any way our liability to you where it would be
unlawful to do so. Accordingly nothing in these terms of use will: (a) limit or
exclude our or your liability for death or personal injury resulting from
negligence; (b) limit or exclude our or your liability for fraud or fraudulent
misrepresentation; (c) limit any of our or your liabilities in any way that is
not permitted under applicable law; or (d) exclude any of our or your
liabilities that may not be excluded under applicable law.

The
limitations and exclusions of liability set out in this Section and elsewhere
in these terms of use: (a) are subject to the preceding paragraph; and (b)
govern all liabilities arising under these terms of use or in relation to the
subject matter of these terms of use, including liabilities arising in
contract, in tort (including negligence) and for breach of statutory duty.

We
will not be liable to you in respect of any losses arising out of any event or
events beyond our reasonable control, including but not limited to industrial
action, labor shortage, failure of our suppliers, natural disaster, transport
disruption or failure, legislative or governmental intervention, or any other
cause beyond our reasonable control (“Force Majeure”).

Our
Products are not intended for and are not supplied for business use and you use
our Products in any business, employment or recruitment context at your own
risk. In particular, to the extent that you use our Products for business use
we will not be liable to you in respect of any business losses, including
(without limitation) loss of or damage to profits, income, revenue, use,
production, anticipated savings, business, contracts, commercial opportunities
or goodwill. We will not be liable for any commercial or human resources
decisions made in connection with the use of our Products nor will we be liable
for any liability in relation to employment disputes including but not limited
to wrongful and unfair dismissal. We provide information and materials relating
to personality types. This information cannot provide (and is not intended to
provide) comprehensive coverage of the relevant issues. Our content should
always be used in conjunction with other information, advice and training.

You
should ensure that any decisions made or implemented by you after viewing our
content or materials are made taking into account other factors (apart from the
information we provide) of which you and your advisers should be aware
including medical advice and you should ensure that you have consulted relevant
professionals.

We
will not be liable to you in respect of any emotional or mental distress or
other harm in connection with using our Products except to the extent that such
damage is caused by our negligence.

We
will not be liable to you in respect of any loss or corruption of any data,
database or software (but this does not affect your statutory rights).

We
will not be liable to you in respect of any loss or damage which is not
foreseeable. Loss or damage is foreseeable if either it is obvious that it will
happen or if, at the time the contract was made, both we and you knew it might
happen, for example, if you discussed it with us during the sales process.

Any
decisions made or actions taken by you on the basis of information provided on
or via the Website are at your sole discretion and risk. You should obtain
professional advice where necessary.

The
content published on the Website will include views and opinions submitted by
users. We do not endorse any views or opinions made by the users of the
Website.

In
the event that you have a dispute with any other user arising from their use of
the Website, you agree to pursue such claim or action independently of us, and
you release us from all claims, liability and damages arising from any such
dispute.

In
the event that (notwithstanding the disclaimers and exclusions of liability in
these terms) we have any liability to you under or in relation to these terms
and/or your use of the Website and/or any Products then our liability shall in
any calendar year be limited in aggregate for all claims to the amount paid by
you under these terms in that year, to the fullest extent such a limitation is
permitted by law.

(13) Indemnity

You
agree to fully compensate us in respect of any losses, damages, costs,
liabilities and expenses (including, without limitation, legal expenses and any
amounts paid by us to a third party in settlement of a claim or dispute on the
advice of our legal advisers) incurred or suffered by us on a full indemnity
basis arising out of any breach by you of any provision of these terms of use,
or arising out of any claim that you have breached any provision of these terms
of use.

(14) Breaches of These Terms of Use

Without
prejudice to our other rights under these terms of use, if you breach these
terms of use in any way, we may take such action as we deem appropriate to deal
with the breach, including suspending your access to the Website, prohibiting
you from accessing the Website, blocking computers using your IP address from
accessing the Website, contacting your internet service provider to request
that they block your access to the Website and/or bringing court proceedings
against you.

(15) Variation

We
may revise these terms of use from time to time. Revised terms of use will
apply to the use of the Website from the date of publication of the revised
terms of use on the Website.

(16) Transfer/Assignment

We
may transfer our contract with you to someone else: we may transfer,
sub-contract or otherwise deal with our rights and/or obligations under these
terms of use without notifying you or obtaining your consent. We will ensure
any such transfer does not deprive you of your rights under the contract.

You
need our consent to transfer your rights under this contract: you may not
transfer, sub-contract or otherwise deal with your rights and/or obligations
under these terms of use without first obtaining our consent.

(17) Severability

If
a court finds part of this contract illegal, the rest will continue in force.
Each of the paragraphs of these terms operates separately. If any court or
relevant authority decides that any of them are unlawful, the remaining
paragraphs will remain in full force and effect.

(18) Exclusion of Third Party Rights

Nobody
else has any rights under this contract. This contract is between you and us.
No other person shall have any rights to enforce any of its terms. Neither of
us will need to get the agreement of any other person in order to end the
contract or make any changes to these terms.

(19) Entire Agreement

These
terms of use, together with our privacy and refunds and cancellation policies,
constitute the entire agreement between you and us in relation to your use of
the Website and supersede all previous agreements in respect of your use of the
Website. Nothing in these terms shall operate to deprive you of your statutory
rights.

(20) Delay in Enforcing this Contract

Even
if we delay in enforcing this contract, we can still enforce it later. If we do
not insist immediately that you do anything you are required to do under these
terms, or if we delay in taking steps against you in respect of your breaking
this contract, that will not mean that you do not have to do those things and
it will not prevent us taking steps against you at a later date. For example,
if you miss a payment and we do not chase you but we continue to provide the
Products, we can still require you to make the payment at a later date.

(21) Law and Legal Proceedings

These
terms are governed by English law and you can bring legal proceedings in
respect of the Products in the English courts. If you live in Scotland you can
bring legal proceedings in respect of the Products in either the Scottish or
the English courts. If you live in Northern Ireland you can bring legal
proceedings in respect of the Products in either the Northern Irish or the
English courts. If you live outside the UK then we both agree to only take
legal action against each other in the English courts (subject to any consumer
protections that apply to you in your country and which these terms are
prohibited from overriding). We may however protect our intellectual property
rights (IPR) in any country.

(22) Our Details

This
is a private effort to help new generations choose their career.

If
you have any concerns or complaints you can contact us by email at [email protected].

(23) Alternative Dispute Resolution

Alternative
dispute resolution (ADR) is a process where an independent body considers the
facts of a dispute and seeks to resolve it, without you having to go to court.
If you are not happy with how we have handled any complaint and we have
exhausted our internal complaint handling procedure, then we will tell you that
we cannot settle the complaint, what our approach to ADR is and which ADR
entity we suggest should you wish to use ADR.

(24) Summary of Your Legal Rights

We
are under a legal duty to supply products that are in conformity with this
contract. See the box below for a summary of your key legal rights in relation
to the Products. Nothing in these terms will affect your legal rights.

Summary
of your key legal rights

This
is a summary of your key legal rights. These are subject to certain exceptions.
For detailed information please visit the Citizens Advice website.

If
your product is digital content (for example, an e-book), the Consumer
Rights Act 2015 says digital content must be as described, fit for purpose and
of satisfactory quality:

1.
If your digital content is faulty,
you’re entitled to a repair or a replacement.

2.
If the fault can’t be fixed, or if it
hasn’t been fixed within a reasonable time and without significant
inconvenience, you can get some or all of your money back.

3.
If you can show the fault has damaged
your device and we haven’t used reasonable care and skill, you may be entitled
to a repair or compensation.